Contact Details

 

This is where all the relevant contact information about your practice is held.

1. Textbox - as with most of the other pages there is an editable text area at the top. You simply type your text in and save your changes. You may wish to place information about your practice in this box such as parking availability or bus routes etc. Editing help can be found here.
2. Address - it is important to get this correct as it has an effect on the website display.
   1. Surgery Name - this is the name that is displayed in your surgery header
   2. Address - your postal address
   3. Postcode - the map of your surgery location is determined by your postcode. If there is a problem with the map not pointing in the right place let us know and we will adjust the co-ordinates.
   4. Country - The websites are setup to provide news, links and information relevant to your country so please ensure this is correct.
3. Telephone Numbers - these are editable fields that allow you to add up to 5 numbers for whatever purpose you require eg appointments, fax, prescriptions, enquiries etc. Please note that the first number in the list is the contact number that will appear on the address box at the top of each page. Ensure that the Out of Hours number is correct as it will appear in bold on the Contact Page.
4. Email Addresses - the settings here will determine where the different dynamic parts of the website are sent. Please ensure that these are filled in or you will not receive any emails. Even if you are not using the dynamic parts of the website, fill in the emails so you do not overlook this in the future.
   1. General - email from the comments and suggestions form on the Contact Us page will go here
   2. Repeat Prescriptions - the address to which repeat scripts are sent if you are using the email repeats system
   3. Cancel Appointments - all appointment cancellations will go to this address
   4. Pre-Registration - online patient registration requests go to this contact, as do the health questionnaires and the travel questionnaires.
   5. Online Consultations - usually a doctor's email address as clinical queries that are submitted through the online consultation will go to this address.
5. Other Details - these tie up all the other relevant data.
   1. Practice ID - you cannot edit this as it is set by My Surgery Wesbite on your initial website setup.
   2. Practice System - the name of your clinical supplier. Check this is accurate as it will affect the links on your staff home page. If it is incorrect, change it in the drop down menu and click save changes. If you have a problem contact the MSW support team.
   3. Health Board - this is the identifier for your PCT/LHB/HSSB/LHCC depending on your country. You do not need to change it.
   4. Website Address - This is the name of the URL that patients will type in to find your surgery eg www.examplesurgery.co.uk. It is also the name that will appear in your Poster should you decide to generate one from the Staff Home page.
   5. Website Header - this is the text that appears at the top of the header and is usually your surgery name.
   6. Sub Header - this is the text that appears underneath your Surgery Name in your website header - you can change this to anything you like. You may want a phone number or opening details. It's up to you, simply change the text and then click the save changes button and you will immediately see the change in your website header.