The NHS complaints procedure
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution.
The NHS encourages feedback because it's used to improve services. If you wish to share your views and experiences, positive or negative, simply speak to a member of staff or contact the Practice Manager or Practice Supervisors:- email gp.G82647@nhs.net
Mrs Ros Woodyard Practice Manager
Ms Ruby Ray Reception Supervisor Temple Hill
Mrs Parm Randhawa Reception Supervisor Ivy Bower
Mrs Tracie Crisp Reception Supervisor West Kingsdown
If you have any concerns and do not wish to complain directly to the practice please contact
the complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: Frimleyicb.southeastcomplaints@nhs.net