Complaints
The practice will always try to provide the best services possible, but there may be times when you feel this has not happened. We operate an in-house complaints procedure to deal with these situations. We believe it is important to deal with complaints swiftly, so you will be offered an opportunity to meet to discuss the details with one of the Practice Managers. Below is a copy of the Practice Complaints Leaflet on ‘How to Complain’
Complaints Leaflet 2023Complaints Leaflet May 2023
Complaining to NHS England NHS England welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements to services, we commission. You can complain or give feedback: By post to: NHS England
PO Box 16738
Redditch
B97 9PT By email to: england.contactus@nhs.net If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line. By telephone: 0300 311 22 33 Our opening hours are 9am to 3pm Monday to Friday, except Wednesdays when we open at the later time of 9.30am. We are closed on bank holidays.
NHS England » Complaining to NHS England PATIENT ADVISORY LIAISON SERVICE (PALS) PALS provide a confidential service designed to help patients get the most from the NHS. PALS can tell you more about the NHS complaints procedure and may be able to help you resolve your complaint informally. Patient Advisory Liaison Service (PALS) Freephone: 0808 196 8861 Email: patientservices@staffsstoke.icb.nhs.uk Online: https://staffsstoke.icb.nhs.uk/contact-us-2/patient-advice-and-liaison-service/ |
There is a suggestion box near the check in desk in reception if you have any suggestions on how to improve our practice.
Complaints and Suggestion Leaflet
NHS Complaints Advocacy
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