NHS 111
Please dial 111 if you require medical advice Out of Hours - click on the logo for more information
Community Gateway
Community Gateway - Cornwall Link (cornwall-link.co.uk)
The Community Gateway is for everyone and provides a single point of access to a wide range of voluntary sector services, activities and support. It will provide a ‘gateway to independence’, working with people to identify what matters to them - and offer appropriate packages of support.
The Gateway aims to create personalised plans that mitigate admissions, reduce social isolation, and improve wellbeing. It will also connect people to mental health support, community activities, the community hub network and wider winter support including hot food and warm spaces.
The Gateway can be accessed by anyone via a dedicated telephone line (01872 266383) and is open 8 am to 8 pm, seven days a week. In addition, staff members in the community will be available to offer one-to-one and group support. Alternatively, you can email: gateway@ageukcornwall.org.uk
Minor Injuries
Minor Injuries Unit
Falmouth Hospital
Trescobeas Road
Falmouth
Tel: 01326 430000
Open 8.00am 8.00pm.
Minor Injuries Unit
Camborne & Redruth Hospital
Barncoose Terrace
Redruth
Tel: 01209 318000
Open 8.00 am - 10.00pm.
Some minor injuries can be dealt with here at the surgery, however if you have an injury that requires an x-ray it is best to go straight to a Minor Injuries Dept or Casualty at Royal Cornwall Hospital Treliske.
All patients must report to the reception area on arrival at the Minor Injuries Unit.
NHS Cornwall and Isles of Scilly
Room 210, Cornwall Council offices,
39 Penwinnick Road, St Austell PL25 5DR
Tel: 01726 627800
Go to their website: Home - NHS Cornwall and Isles of Scilly (icb.nhs.uk)
Email: ciosicb.contactus@nhs.net
Social Services
Adult Care & Support - Cornwall Council
Telephone: 0300 1234 131
Website: http://www.cornwall.gov.uk/default.aspx?page=4014
Children, Schools & Families: 0300 1234 101
Royal Cornwall Hospital
Royal Cornwall Hospital
Treliske
Truro
Cornwall
Tel: 01872 250000
Website: www.rcht.nhs.uk
TAP (Transport Access Patients)
Provides an inexpensive car service for patients who might have difficulty getting to the surgery or hospital.
Telephone: 01872 223388
British Red Cross - Wheelchair Hire/ Medical Aids
The Mobility Aids centre at Tolvaddon is now back open (March 2022). Opening hours are 09.00 am to 1.00 pm Monday to Friday.
They hire out wheelchairs and toileting aids to anyone that needs them and they also have assisted daily living products for sale. For hire charges, or any other questions, please give them a call on the number below or have a look on their website www.redcross.org.uk for further information.
Unit 1, Tolvaddon Business Park, Pool, Camborne TR14 0HX Tel : 01209 614928
Carnon Downs Village Hall
Carnon Downs Village Hall has had extensive rebuilding and refurbishment work carried out this year thanks to a substantial grant from the Big Lottery.
There are two brand new halls and a meeting room, providing space for a wide variety of events.
CDVH is managed by a Volunteer Committee of Trustees made up of Local Residents and Representatives of Groups that regularly use the hall and it is a community organisation run for the benefit of local residents.
For more information and 'What's On' click on the link below
http://www.carnondownsvillagehall.org/
Cornwall Council - Helping Hand
If you are coping with a difficult situation, Cornwall Council might be able to help. Just click on the links to find something that is right for you.
www.cornwall.gov.uk/helpinghand
Alzheimer's Society
Single point of Access Contact Details
Telephone: 01872 277963
Email: cornwall@alzheimers.org.uk
About Alzheimer's Society
Who we are
Alzheimer’s Society are a vital source of support and a powerful force for change for everyone affected by dementia.
What we want
We will not rest until people with dementia and their carers live more fulfilled and less fearful lives, free from stigma and inequality.
What we do
We support people affected by dementia through some of the hardest and most frightening times, to improve their lives and help to avoid crisis.
No matter whoever you are, whatever you’re going through, you can turn to Alzheimer’s Society/us for expert support through practical advice, emotional support, and guidance for the best next step
We join forces with people affected by dementia, leading scientists, and policy makers, amplifying voices to push for cutting edge breakthroughs and societal change that’ll improve the lives of people affected by dementia, now and in the future
How we do it
We’re the friendly face of support, the warm voice at the end of the phone and the determined minds who will fight passionately for the cause of everyone affected by dementia.
About the Role
Alzheimer’s Society Cornwall Dementia Support Service involves dedicated members of staff working with people with dementia and/or their carers. We:
- Support people to maintain their independence, improving their sense of well-being, and help them feel in more control of their lives.
- Enable people to access other provision by providing supported referrals into relevant services
- Build relationships with a range of local contacts and network with health and social care professionals
- Help to organise and facilitate peers support groups that inform, educate and support those affected by dementia e.g., Singing for the brain (Truro)
- Provide support face-to-face, on the telephone and online.
- We are community based, working from home, out in the community and meet people in the place they choose, at home or in their community.
Our people are passionate about putting people affected by dementia at the heart of everything we do, to make our service the best it can be.
Our online support includes Talking Point, our online community where you can connect with others in a similar situation, Dementia Talking Point is a helpful online community where anyone who is affected by dementia can receive valuable support. It's free, open day or night, and can be accessed online and our dementia directory where you can search for local services.
Dementia UK - Admiral Nurses - How can they help?
What is an Admiral Nurse?
Admiral Nurses are specialist dementia nurses who are supported and developed by Dementia UK. They provide lifechanging support for families affected by all kinds of dementia, including Alzheimer’s disease.
Admiral Nurses provide families with tailored clinical advice and psychological support. They have the time to listen and the knowledge to solve problems. They are a lifeline for people with dementia, their families and friends.
Where can I find an Admiral Nurse?
On our Helpline
Our national Dementia Helpline is run by Admiral Nurses and is free to call on 0800 888 6678. The Helpline is open Monday to Friday between 9am and 9pm, Saturday and Sunday between 9am and 5pm, and on all Bank Holidays except 25th December. All calls are confidential. You can also email helpline@dementiauk.org.
Citizens Advice Bureau 
Telephone: 03444 111 444
Website: https://www.citizensadvicecornwall.org.uk/getting-advice/
Mental Health Crisis Services
Normal working hours Monday to Friday 8.45 am to 5.15 pm via:
- GP Surgery
- Your Care Co-Ordinator or the duty staff member of the Community Mental Health Team. Telephone Bodmin Hospital Switchboard on 01208 251300
At other times, out of normal working hours advice and support can be obtained via:
Home Treatment Team
The team work 24 hours a day, 7 days a week to support people in crisis. When you call the service you will be asked for your name, address, date of birth and the reason for your call. If you call at between 8.00pm and 8.45am there may be a delay in answering some calls, but they will repsond as soon as they can.
When calling out of hours they will access your electronic care plan if it is available and your care co-ordinator will be informed of your call the next working day.
If the line is engaged you may be asked to leave your details with the Bodmin Hospital switchboard.
Young People in Crisis:
Text "YM" to 85258 to contact the Shout Crisis Text Line
Live chat with Your Way - www.your-way.org.uk/coronavirus
Online wellbeing at www.kooth.com
Search; Every Mind Matters for expert tips and advice to support children and young people
Healthwatch Cornwall
Healthwatch Cornwall is your health and social care champion. If you use GPs and hospitals, dentists, pharmacies, care homes or other support services, we want to hear about your experiences. We have the power to make sure NHS leaders and other decision makers listen to your feedback and improve standards of care.
For more information got to: https://www.healthwatchcornwall.co.uk/
iSight Cornwall aim to support everyone in Cornwall with sight loss, of all ages, to lead active and independent lives.
Please go to their website https://www.isightcornwall.org.uk/ for information on:
We provide specialist advice about Low Vision aids at our Sight Centre, at clinics or in your home. Simply ask your optician to fill out a Low Vision referral form and we will contact you.
Assistive technology
We have a range of assistive technology on display that can transform everyday living, reading, writing and so much more. Book an individual assessment with our expert.
Everyday living
Pop in and meet our team, try out an extensive array of gadgets aimed to enhance everyday living, find out about audio resources and gain advice on equipment to suit your needs.
Clubs and activities
Join the many exciting social events taking place throughout Cornwall for people living with sight loss; from dancing to shooting there’s something for everyone.
Community outreach
Our Community Development Officers provide personalised advice and support for people living with sight loss through community events, open days and free home visits.
Eye clinic support
Our Eye Clinic Liaison Officer can provide you with emotional and practical support to help you understand your diagnosis and come to terms with living with sight loss.
Hospital information desk
Our dedicated staff and volunteers are present in Cornwall’s hospital eye clinics to offer support and advice.
Benefits advice
Knowing what is available to you and applying for benefits can be a daunting process, our experienced advisor is here to help you receive your full entitlement.
Health Protection Agency - HPA 
Website: www.hpa.org.uk
Age UK Cornwall
Telephone: 01872 266383
Website: https://www.ageuk.org.uk/cornwall/
Alcoholics Anonymous
Telephone: 0845 769 7555
Website: www.alcoholics-anonymous.org.uk
Driver and Vehicle Licensing Agency
Website: www.dft.gov.uk/dvla/medical.aspx
National Osteoporosis Society
Telephone: 0845 450 0230
Website: www.nos.org.uk/
National Association of Crohn's and Colitis Disease
Telephone: 0845 130 2233
Website: www.nacc.org.uk
Arthritis Research UK
Website: www.arthritisresearchuk.org
Stroke Association 
Telephone: 0303 3033 100
Website: www.stroke.org.uk
Arrhythmia Alliance
The Heart Rhythm Charity
The Heart Rhythm Charity promotes a better understanding, diagnosis, treatment and quality of life for individuals with cardiac arrhythmias. This useful website will help you check if your heart rhythm problem could be dangerous. Follow the links below.
Website: www.heartrhythmcharity.org.uk Registered Charity Number 1107496
Cornwall & Isles of Scilly Sexual Assault Referral Centre
If you are over 16 years of age there is now a Sexual Assault Referral Centre (SARC) which is an independent service that can operate 24/7 to assist all victims of rape and sexual assault. The SARC is a local partnership between the police, health services and voluntary organisations set up to focus on your immediate supprt needs.
Telephone: 0300 3034626
Website: https://sarchelp.co.uk/truro-sarc/
Message in a Bottle
Message in a Bottle is a national emergency information scheme distributed by Lions Clubs in the UK, it provides the Emergency Services with vital life saving information.
They are available FREE OF CHARGE giving peace of mind to both the recipient and their family.
A readily available container known to the emergency services contains vital information about the patient and is placed in the fridge. Labels are placed on the fridge door and on the inside of the front door which notify the emergency services that the patient is part of the scheme.
Information includes:
Personal Details, Medical Condititions, Doctors Details, Location of Medicines, Pets, Carers/Health Visitor Details, Dependants and Family Contact Details.
Dementia Advice
Cornwall Dementia Roadmap
The Cornwall and Isles of Scilly Dementia Roadmap provides high quality information about the dementia journey alongside local information about services, support groups and care pathways to assist primary care to support people with dementia and cognitive impairment, their families and carers.
Click here for more info https://dementiaroadmap.info/cornwall/#.XLRMObxG15s
Dental Urgent Treatment Helpline
Call: 0333 405 0290THIS SERVICE PROVIDES EMERGENCY DENTAL TREATMENT IF YOU DO NOT HAVE AN NHS DENTIST.
Opening times
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| Sunday | 09:00 - 12:30 |
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Arthritis Care
Arthritis Care is a charity and rely on donations to fund vital work in supporting people living with arthritis. Arthritis Care has lots of information to help with the management of arthritis.
www.arthritiscare.org.uk
LGBT Foundation
LGBT Foundation is a national charity delivering advice, support and information services to lesbian, gay, bisexual and trans (LGBT) communities.
Click the image below for more information.
OUTpatients - LGBTIQ+ Cancer Charity
A charity whose passion is to support others and is born out of personal experience. They understand what it’s like to not see yourself reflected in the services you use, especially at such a personal and profound time in your life.
They want patients, survivors, partners, and caregivers to feel welcome in cancer services. This is why we have made it our mission to transform cancer care into a more inclusive environment using a multi-layered approach that encompasses peer support, education, and bespoke resource production
OUTpatients - LGBTIQ+ Cancer Charity
YAY! Cornwall (Young and Yourself)
YAY! Cornwall (Young and Yourself) The youth group for Lesbian, Gay, Bisexual, Trans and Questioning young people up to the age of 25 who live, work or who are visiting, at school or college in Cornwall . YAY was set up by LGBTQ Youth Cornwall in 2008 and in 2018 amalgamated with the Intercom Trust to continue and expand the provision of the LGBTQ+ Youth Group for Cornwall. Click the link below for more information.
MSI Reproductive Choices
Patient direct referral telephone number – 0345 300 8090 operational 24/7.
From 1st April 2021 MSI Reproductive Choices is commissioned by Kernow CCG to provide NHS abortion care services.
MSI Reproductive Choices is a well-established sexual health charity. They are proud to be providing services to communities in Cornwall and across the South West region to offer patients choice. Their aim is to help make it straightforward for women to find the information they need about abortion care and to be able to self-refer for a consultation as easily and conveniently as possible. Patients can call 0345 300 8090 day or night 7 days a week.
Supportmatch Homeshare Pilot Scheme
Supportmatch Homeshare is a not-for-profit organisation, they have partnered with Cornwall Council and the Cornwall Voluntary Sector Forum (VSF) to deliver a Homeshare Scheme in Cornwall. Supported by Kate Shields, CEO Integrated Care System and Rachel Wigglesworth, Director of Public Health.
The Scheme provides live-in support to adults by matching people who need live-in support (the ‘Householder’) with those that can give it (the ‘Homesharer’). More specifically, the Scheme involves matching someone with a spare room that would like practical support around the home and companionship with someone that needs affordable accommodation and can provide practical support and companionship for an agreed number of hours per week.
The benefits are significant and can improve quality of life, for both the Householder and the Homesharer, through reducing loneliness and provide practical support such as cooking and helping prepare meals, basic meals, general housekeeping and provide an overnight presence for both parties (note: this arrangement does not include personal care).
Typically support and companionship is between 10-15 hours per week and the accommodation provided is very affordable, safe and secure. Both parties are vetted and safeguarding is a crucial element of this Scheme. If you, your colleagues, family/friends, as a Householder, has a spare room and want to learn more about Homeshare and the many benefits of having a Homesharer provide you with live-in companionship and support, we can help!
Or perhaps you know of someone in desperate need of affordable accommodation, then please get in touch.
Homeshare leaflet_GP_A4.pdf
www.supportmatch.co.uk
email: info@supportmatch.co.uk
The Swallows - Head & Neck Cancer Support Group
We are a nationwide Head and Neck Cancer Charity
We are known as “The Swallows Head and Neck Cancer Group” because of the difficulty a lot of people have with swallowing, this group is designed to provide help with patients and carers.
The Swallows was formed by like minded cancer patients to help and support fellow sufferers and their carers. If you are looking for support please come to our meeting.
Face to Face Meeting - Venue Chacewater Village Hall TR4 8PZ every 2nd Wednesday of the month 7pm - 9pm.
Email sidplatt100@btinternet.com for more information
Our 24/7 patient and carer support line number is 07504 725 059
www.theswallows.org.uk
Bereavement
Condition Management Resources
Debt/Benefits/Money/Financial Advice
Debt support
Money management support
Emergency Care Awards
Benefits
Help with Food/Personal Care and Risk of Homelessness
Help with Food
Help with Personal Care and Odd Jobs
Homeless/Risk of Homelessness
Support for Men and Support for Women
Support for Men
Support for Women
- Georgia’s Voice – groups available Launceston, St Austell, Newquay. Small confidential support groups for women with mental health concerns. www.georgiasvoice.co.uk
- Your Voice Cornwall – similar group, aimed at supporting women’s mental health. Great online resources, including Wellness on Wednesday sessions.www.yourvoicecornwall.org.uk