Practice policies detailed below -
- SMS text appointment reminders
Stopping prescribing of benzodiazepines etc for flying
Confidentiality and medical records
Freedom of Information
Continuation of 'red drug' reduction programmes from previous GP practices
Complaints
Zero tolerance
- INFORMATION FOR PATIENTS ATTENDING PRIVATE HOSPITALS AND CLINICS
- Access to records
- Medication to delay period
SMS TEXT APPOINTMENT REMINDERS - we have started to send these out to patients for some types of appointments and this will eventually roll out for all types of appointments. Please ensure your contact numbers are kept up to date with us using the contact form on this webpage. If you do not wish to receive text reminders please let us know, again by using the contact form. May 2023.
Freedom of Information
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Continuation of 'red drug' reduction/removal programmes from previous GP practices
Where a patient has started with their previous practice, or their previous GP has intimated that they will start a reduction/removal of 'red drugs' our practice policy is that this reduction/ removal will continue in the same timescale. Support is available for this as we appreciate this isn't easy but we do expect engagement with this process and the recommended support.
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Zero Tolerance Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
Red 'on the day' appointment slots - for info on this click topic in above list. thank you.
Access to Records, Confidentiality and Privacy Notices
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager. No information will be released without the patient consent unless we are legally obliged to do so.
Please note that we require a new form for each request. Please also note that if you give consent to eg your solicitor to request notes that we will not go past the consent date.
Child Friendly Privacy Notice
Medication to Delay Period
We no longer prescribe Norethisterone, or other medications for women and girls looking to delay periods for holidays or special events. This falls out with our core contracted work. Norethisterone is available over the counter from participating pharmacies so please contact them so they can assess your suitability for this medication.
We continue to provide a range of women’s health services and of course offer treatment for a range of menstrual problems along with contraceptive services. August 2024