Foundry Lane Surgery's Complaints Form
Complaint Form Patient
The NHS Constitution outlines the rights and responsibilities which apply to everyone who is entitled to receive NHS services
As a patient you are entitled to:
- Choose your GP practice.
- Express a preference for using a particular doctor.
- Be spoken to with respect, care and courtesy
As a patient you have the following responsibilities:
- You must live in the catchment area.
- If your appointment could wait for a day or two please be responsible and do not demand to be fitted in immediately.
- Please arrive on time for your appointment. We recognise that the Drs do sometimes run behind – we do not know what a patients problem is until the patient attends, you know the time of your appointment when you make it.
- If you have a number of problems to discuss with the GP please talk to the receptionist about booking a double or extended appointment
- Speak to staff with respect, and courtesy.
- Inform us promptly if you change your contact details including your mobile phone number.
- Cancel any appointment you are not going to use at least one hour before your appointment time. Wasted appointments are reviewed regularly and those who repeatedly waste appointments are removed from our list.
Complaints
Many people regularly visit local primary care providers such as their doctor, dentist, optician, or pharmacy and have a positive experience. If you encounter any problems, you should always contact the practice, from where you received treatment, advice, or care to give them the chance to address the issue promptly. This option has NOT changed.
However, if you do not feel comfortable or believe it is inappropriate to raise your complaint directly with your primary care provider, you must now contact the West Yorkshire Integrated Care Board (ICB) instead of NHS England. Please contact us by:
Email: wyicb.complaints@nhs.net
Telephone: 01924 552 150*
In writing: Complaints Team, West Yorkshire Integrated Care Board, White Rose House West Parade, Wakefield WF1 1LT
*Monday to Friday 9 to 5 p.m. excluding bank holidays.
Out of hours: Please leave a voice message about the best time to contact you to discuss the details.