Appointments

How to make an appointment

You can make an appointment either booking online via the link at the top of this page (you will be required to register for an online account to book online appointments), or by calling the surgery on 020 8530 3731.

You can also Consult online with your GP using NHS App and order repeat prescriptions. Please find out more from https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/ 

You will receive a text confirmation for your appointment via your mobile, if you have signed up for text messaging service and the Surgery holds an up to date mobile number.

On booking you may be asked a few details to help the doctor or nurse deal with the problem efficiently. Please do not be offended by this, as all details are kept in strictest confidence and reception staff are trained accordingly.

GP appointments are available

• Monday 09:00 - 18.30
• Tuesday 09:00 - 18:30
• Wednesday 09:00 - 18:30
• Thursday 09:00 - 18:30
• Friday 09:00 - 18:30

Nurses appointments available

• Monday 08:30 - 17:00
• Wednesday 09:00 - 17:00
• Thursday 08:30 - 17:30
• Friday 09:00 - 18:00

How to cancel an appointment

You can cancel an appointment either online (if you have an online access), or by calling the Surgery on 0208 530 3731.

You can also cancel your appointment via text if you have received a text reminder for your appointment via your mobile.

Non-attendance

Approximately 146 appointments per month are not attended by patients without notifying the Surgery. The effect of this is: 

• An increase in the waiting time for appointments
• A waste of resources
• A potential risk to the health of the patient

The Surgery takes non-attendance seriously. You will receive a letter when you did not attend an appointment and after the third non-attendance you may be removed from the Surgery's patients list size.

Who you will see

You are free to make an appointment with any of the doctors, as you are registered with the Surgery, not an individual doctor.

Running late

If you are running late for the appointment, please telephone the Surgery on 0208 530 3731 to let us know. Please note that we allow a maximum of 10 minutes for a patient to be late.

We will try to see patients at their appointed time but some patients’ problems will take longer than the allocated time; so please be patient if there is some delay.

Please note:
• Appointments are for one person only
• All patients under 16 should be accompanied by an adult
• Emergency appointments should not be used for social convenience or non-urgent problems
• Please arrive on time for your appointment; late arrival may require a new appointment being booked at a later date
• Non-attendance for appointments is a persistent problem and increases the wait to see the doctor. If you no longer require your appointment please cancel in good time as this will allow someone else to see a doctor that day

Emergencies

If you have a need to see a doctor and cannot wait for a book-in-advance appointment, please call the surgery for a urgent appointment on the day

Monday to Friday:

On the day appointments call from 8am

(Urgent appointments are only for urgent matters that cannot wait for a routine appointment)

Telephone Advice

The Surgery offers telephone consultations only for on-going concerns. Please enquire via reception who will ask you some questions regarding the reason for a telephone consultation. The receptionist will advise you on the most appropriate route in dealing with your concern.

Tel: 020 8530 3731 Monday to Friday 8.00am-6.30pm  
Please note there is no telephone access on weekends or bank holidays.

Other options

Alternatively you can be seen by other Urgent Care services such as the GP Access Hub seen by a local GP for same day appointments.  

update in June 2021***** Appointments are only available via the Loxford Walk in Centre. They currently only offer remote consultations. Once patients have been triaged, only if needed will they offer a face to face appointment.

Practices AND patients need to call via the call centre number which is 0203 770 1888. Please ensure to select option 1 for Redbridge.

Mon – Fri

7:30 – 21:00hrs

Sat

7:30 – 20:00hrs

Home Visits

Home visits are reserved for those who are housebound patients. We receive a large number of requests for home visits each day. It is important that we know the reason for the request so that the doctor can prioritise their visit schedule (please note that the home visits take place after the GP has finished their surgery). The reception staff will ask the reason for your home visit request; please give as much information as possible.

The doctor will assess your request and will decide on appropriate action. Depending on the assessment, you might be visited either on the day or during the week or the doctor might refer you to be visited by the community nurse.

It is helpful if requests for home visits are made before 10.30am and full details of the patient’s name, age, address, telephone number and reason for the visit are given.

Test Results

Test results and letters from local hospitals have to be checked by the doctor. Therefore please telephone for results in the afternoon. Some tests take longer than others. Your doctor should be able to give you an idea of how long you are likely to wait.

If you have undergone tests or x-rays ordered by the practice, you can obtain your results by telephone, approximately 10 days after the tests.

Test results take time to reach us, so please do not ring before you have been asked to do so. Enquiries about tests ordered by the hospital should be directed to the hospital, not the practice. We ask that you treat the doctors and practice staff with courtesy and respect.

If you are over the age of 18 and live in Redbridge, you can book yourself in, and sometimes walk-in, for your Covid-19 vaccination at over 50 vaccination centres in north east London. 

It is really important you have both doses of the vaccine to give you maximum protection from Covid-19. You should book your second jab eight to ten weeks after your first dose.

Pharmacies and vaccination centres

Unless specified below, please book your vaccine through the National Booking System (NBS) or by calling NHS 119.

Redbridge

https://www.eastlondonhcp.nhs.uk/ourplans/where-to-get-vaccinated-in-barking-and-dagenham-havering-and-redbridge.htm

New Government advice website for COVID-19 patients

The government have launched a new website for patients to use in finding out what help they can get if affected by coronavirus. This service is available to all patients who are seeking advice and guidance on the topics such as:

• feeling unsafe
• going in to work
• paying bills or being unemployed
• getting food
• having somewhere to live
• mental health and wellbeing.

Due to the recent Coronavirus outbreak the surgery has devised some FAQ's

• Is the Surgery Open?

Yes the surgery is open from 8am – 6.30pm and we are seeing patients face to face, with telephone appointments, video calls and via eConsult. 

• How can I request a prescription?

There are a few ways you can request a prescription:

• You can also contact your pharmacy and ask them to request your medication on your behalf.
• You can submit your request via email: nelondonicb.southdene.prescriptions@nhs.net with your name, date of birth and what medication you require.
• You can submit a written request and put it in the black post box outside with your name, date of birth and medication required.

• How can I get an isolation note?

You can go online to https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/isolation-note/ . The surgery will not be able to issue sick notes for self-isolation.

• What should I do if I start to show symptoms or have been in contact with someone who is showing symptoms of coronavirus?

Please follow the nhs advice given on their website as this is forever changing, the website is https://www.nhs.uk/conditions/coronavirus-covid-19/

• Can I book a GP appointment?

Yes, you can book an appointment via the patient access app, NHS App, telephone or in person. 

• Can I book a nurse’s appointment?

Please contact the surgery to discuss booking a nurse’s appointment as reception will book you with the most appropriate clinician. 

I am not feeling well but don’t want to come to the surgery if I don’t have to and I don’t think its coronavirus, what can I do?