Appointments
WE HAVE AN TELEPHONE TRIAGE SYSTEM IN OPERATION IN THE MORNING. ALL APPOINTMENTS ARE BOOKED BY THE GP FOLLOWING A TRIAGE CALL.
Please note if requesting telephone call from the GP or Clinical team the administration staff will have to take some details regarding the nature of this call, please note this is to enable the clinical team to triage calls in order of urgency. All information remains confidential.
If you are unable to attend your appointment or no longer require it, please let the surgery know as soon as possible.
There are a limited number of pre-bookable appointments for future bookings but these are often a few weeks ahead.
Emergency Appointments
Emergency appointments are available for urgent clinical appointments only. These are for acute symptoms that cannot wait until the next day. Please explain your requirements to the receptionist.
Patient Check-in
An electronic check-in system was installed to improve patient confidentiality and to reduce the numbers of patients waiting in reception to check in for their appointment.
Telephone Access
If you need to speak to a doctor during surgery hours, a message will be taken and the doctor will contact you by telephone at a time you will be advised of.
Practice Nurses
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many condition and you may be seen more quickly. Treatment room hours of attendance are 09:00 - 12:00 and 14:00 - 17:00.
Interpreting Service – Non-English Speaking Patients
Patients who require an interpreter for their medical consultation must make this clear when making the appointment with reception, who will then endeavour to organise this for them.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Otherwise email us on reception.308@orielsurgery.gp.n-i.nhs.uk