Appointment Information

 We operate a telephone triage system, if it is thought necessary to see a clinician you will be offered an appointment for that day or the following day, we will not facilitate “walk in appointments”

If you feel that your consultation with a GP will take longer than 10 minutes, could you please request a double appointment at time of booking. This should help towards keeping clinics running to time. Thank you 

We do also offer a limited amount of appointments on a Saturday which can be booked in advance. We do not offer walk-in appointments on any days, including Saturdays. Please ask the receptionist for any availability if you feel you would benefit from having a Saturday appointment, 

For urgent appointments out of hours please telephone NHS 111. 

If you cannot keep an appointment, please inform us as soon as possible. Missed appointments waste valuable clinical time. If you are not able to make your appointment, please do call us to let us know, as we may be able to offer your appointment to another patient.

If you are more than 10 minutes late for your appointment you may be seen at the discretion of of the clinician, depending on the time available. 

Telephone System

 ALL INCOMING TELEPHONE CALLS WILL BE RECORDED FOR TRAINING PURPOSES ONLY, PATIENTS WILL HAVE THE FOLLOWING OPTIONS WHEN CALLING THE SURGERY, 

- OPTION 1 FOR PRESCRIPTION QUERIES BETWEEN THE HOURS OF 10am - 12pm

- OPTION 2 FOR RESULTS, BETWEEN THE HOURS OF 3pm - 5pm

- OPTION 3 FOR SECRETARIAL/DERMATOLOGY QUERIES BETWEEN THE HOURS OF 9am - 4pm

FOR TELEPHONE OR APPOINTMENT REQUESTS PATIENTS ARE ASKED TO STAY ON THE LINE FOR A RECEPTIONIST

Home Visits

Patients are requested to telephone before 10.30 am if a visit is required that day. Emergency visits only will be arranged after that time. Please give the receptionist as much information as possible to enable the doctor to allocate priority to house calls.

A doctor or nurse may phone you back, as it may be that your problem can be dealt with by telephone advice or that it would be more appropriate to send a nurse - or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the practice.

SMS (Text Messaging) 

We are now using SMS (Text Messaging) for the following:

• Health Promotions (ie 'flu campaign) 

• Appointment reminders

• Reminders to book annual reviews

If you wish to be included in this scheme, please advise us of your up to date mobile number. 

Alternatively, please advise a member of the reception staff if you DO NOT wish to participate.