When We Are Closed

If you need to contact a Doctor when the surgery is closed (from 6.30pm to 8.00am weekdays and throughout weekends/bank holidays), you should contact the out-of-hours service by ringing 111, 999 if an emergency.

All cases will be triaged and a decision made on whether the caller requires contact with/advice given by a Doctor or to have their details forwarded to the GP Out-of-Hours Service, which is responsible to the ABMU Health Board.

The Swansea Out-of-Hours Service operates an appointment-based service from a separate section of the A & E department at Morriston Hospital.When the Doctor there receives information about a patient it will be further scrutinised, following which the Doctor will either:

• Call the patient back with further advice
• Ask a Receptionist to call the patient to arrange an appointment
• Make a house call to see the patient if deemed clinically necessary

If you have a severe problem such as difficulty breathing, chest pain, or severe bleeding you should call 999.