Patient Participation Group

We hold regular patient participation group meetings to hear feedback about our practice and help us develop our services

The group meets at least once every academic term and hold email conversations as part of a virtual group.

New members are always welcome. Please contact us if you are interested. You can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

Patient Reference Group form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

Patient Survey

We always aim to provide services that result in a good patient experience. We would be grateful if you could kindly fill in this survey regarding your visit to the practice and the treatment you received. The information received will be used to inform future service developments and to maintain a high level of patient satisfaction in the future.

Patient Satisfaction Survey

Minor Ops Survey

Minor Operation Satisfaction Audit 

Complaints

 Practice Complaints Procedure

Patient feedback is important to us as it helps us to improve the service we provide to patients. We take patient complaints seriously and will attempt to address your concerns to your satisfaction.

How do I make a complaint?

If you wish to complain please contact the Practice Manager (Hayley Bembridge) either in person, by phone or in writing:

Tel: 0115 822 7979

 Address: Cripps Health Centre, University Park, Nottingham, NG7 2QW

 Online: Complaints leaflet

If you are complaining on behalf of someone else, the practice needs to know that you have their permission to do so.

What Happens Next?

The complaint will be acknowledged within 3 working days.  The practice will respond, after investigation, within the timeframe specified to you at the acknowledgement stage of the process.  Some complaints may take longer to address but you will be informed of a response time.  If this cannot be met, the practice will keep you informed.

Please be assured making a complaint will not adversely affect your ongoing healthcare at the practice.  We will deal with you fairly, compassionately and will endeavour to resolve the situation to a satisfactory conclusion.

Wherever possible, we aim to learn from complaints and take action to avoid similar occurrences. 

How do I complain to someone Independent?

GP Practices would prefer to have the opportunity to answer complaints ourselves in the first instance. However, you may pass your complaint directly to:

Patient Experience Team

Nottingham and Nottinghamshire Integrated Care Board

Sir John Robinson House

Sir John Robinson Way

Arnold

Nottingham

NG5 6DA

Tel: 0115 8839570

Email: nnicb-nn.patientexperience@nhs.net

If you would like further information please follow the link to the ICB website: Patient Experience and Complaints - NHS Nottingham and Nottinghamshire ICB

Friends and Family Test 

The Friends and Family Test (FFT) is an important feedback tool that is being asked across all NHS service providers. This kind of feedback is vital in transforming NHS services and supporting patient choice.

All patients are asked to respond to a text message following their appointment asking overall how their experience of our service was.

For the Period April 2023 - January 2024 the results were as follows

Very good - 1604

Neither good or bad - 153

Poor - 39

Very Poor - 33

Don't know - 38

For the latest month - October 2024 the results were as follows

Very Good 315

Good 25

Neither Good nor Poor 4

Poor 2

Very Poor 4

Don't Know 1