This year, we are focusing on areas of frustration expressed by patients. These were mainly around getting and attending appointments.
We will make sure appointments are available readily with the right health professional at a time suitable and convenient to the patient, as far as is reasonably achievable.
Patients will be welcomed by knowledgeable, helpful and caring reception staff who will signpost them accurately and efficiently and be able to offer other services as required to make the patient's visit a stress-free experience.