We are currently short staffed in the Dispensary. The staff are working hard to fulfil prescription requests we apologise for any delay and appreciate your understanding and kindness to the team.
Repeat prescriptions can now be ordered online by downloading the NHS app. You can also use Askmygp to request your medication or continue to hand in your repeat medication request
Please allow 7 days for your prescriptions to be processed
Ordering Repeat Prescriptions
The NHS app is now the most efficient way for ordering your repeat medication so please register via https://www.nhsapp.service.nhs.uk/login. This shows your list of repeat medication and allows you to request medication from the surgery
This is to allow the dispensary team more time to deal with an increasing number of medication requests and medication supply issues and still continue to provide an efficient service for our patients
When ordering medications please remember to take into account - weekends and bank holiday. See below for examples re: ordering
Repeat Prescription made on: | Prescription ready on the following: |
Monday | Monday |
Tuesday | Tuesday |
Wednesday | Wednesday |
Thursday | Thursday |
Friday | Friday |
Dispensary opening hours:
Milborne Port Surgery Dispensary is open from 8.30am – 1830
Templecombe Surgery Dispensary is open from 8.30am - 1500 daily (except – Wednesday when closed)
For any medication queries it is best to contact the surgery by askmygp - https://my.askmygp.uk/?c=L85031#/intro as we have a team of clinicians who can look at these on a regular basis throughout the day including GP’s, nurse practitioners, pharmacists, pharmacy technicians and our dispensary team
Our dispensary answerphone is open during working hours to deal with prescription queries for those that are not able to use askmygp
Urgent prescription requests
There has been an increase in demand for medication to be issued urgently. As a result, we have had to review the way in which we process these requests as urgent requests significantly impact both clinician and administration staff.
Urgent requests will be reviewed by the Duty GP / Pharmacist. Urgent requests may be processed by the next working day depending on the assessment of your request.
A request is only deemed urgent if the patients has run out of medication on the day and the medication is required the same day.
If medication has been lost and it is a controlled drug, then this must be reported to the police to gain a crime reference number and note the crime reference number on request.
If the patient has seen a hospital clinician who has requested medication to be prescribed, then the request must be actioned through the normal process.
Examples medications that will be considered as part of an urgent request:
- Inhalers for any respiratory condition
- Antidepressants
- Medications for epilepsy
- Warfarin and other anticoagulants
- Anti-psychotics
- Adrenaline
- GTN
- Prednisolone and other corticosteroids
- Antibiotics for acute infection
- Medicines for End of life care – Just in case medication
- Insulin
All requests will be considered individually.
Saturday, Sunday and Bank holidays are not considered as working days and your request will be processed on the next working day.
Dispensary
We are able to dispense to approximately 50% of our patients - those who live more than a mile from a pharmacy (this is an NHS regulation).
Repeat Prescriptions
If you are on long-term medication you will receive a "repeat prescription" form on the side of your printed prescription.
To order further drugs tick the box next to the name of the drug required on the form and post or drop the form into the surgery (through the letterbox when the surgery is closed).
A few local pharmacies have made arrangements with the surgery to receive prescriptions from us if you as a patient choose to use this service. Please speak to a dispenser regarding your needs.
If you enclose a stamped addressed envelope we will gladly post the prescription to you.
EPS - We are now using EPS which is an Electronic prescription service meaning prescription requests from us to other pharmacies will now go electronically. For more information click here.
Medication Reviews
Patients on repeat medication will be asked to see a doctor or practice nurse at least once a year to review their medications. When you receive a notice appearing on your prescription counterfoil stating “please see the doctor before next repeat can be issued” please arrange for a routine appointment allowing plenty of time before your supply runs out.
Local Pharmacies
Click below the link below for a list of local Pharmacies and their opening times.
Local pharmacy opening times