SECRETARIAL TEAMNicola, Sophie and Gemma deal with all of the referrals and secretarial duties for the GP's and they help arrange your 'Choose and Book' appointment. If you have any queries regarding your referral you can contact them each day from 9am until 4.00pm. Nicola has been with the surgery for over 20 years and has a vast experience in General Practice helping run the secretarial department and look after all our correspondence and summarising of new patient records. Sophie completed Apprenticeship in February 2018 and has joined the administration team on a permanent basis helping Nicola with the increasing secretarial workload. She also won Cornwall Apprentice of the Year Award for Health and Social Care at the end of 2017 so we are very pleased Sophie decided to accept our offer of a permanent position. Gemma joined us in 2021 after working for 9 years at another surgery. She joined us to cover some maternity leave but has now been offered a permanent role within our team which she also accepted. PRESCRIPTION CLERKS Lisa and Megan are our Prescription Clerks here at the surgery. Their role involves processing all the medication orders and aiding the Clinical Pharmacist and our Dispensary Team. Lisa is also one of the senior receptionists supporting the GPs here on a Wednesday. RECEPTION TEAM The reception team are at the hub of the surgery and are integral to the smooth running of the practice, many of the team have been here for well over 10 years and know the patients and their families very well. If you have any questions or need more information they are the team to ask. RECEPTION TEAM LEADER
Julia is our Head Receptionist and has been here at the surgery since 2004 and helps look after the front office on a day to day basis, managing the clinics, telephone requests and working alongside Alison with the day to day operations. Tracy and Lisa are our senior receptionists. Tracy alongside Andrea look after all our new patient registrations and the deduction paperwork involved when you move practice or leave the area. With a practice population now around 6000 it keeps them very busy! Lynda, Megan, Leanne, Maya, Jessica are our members of the team and can be found on reception dealing with the patients who phone in and helping at the front window dispensing medication. from L to R: Tracy, Lisa, Andrea, Lynda, Megan, Leanne, Maya and Jessica CARE CO-ORDINATOR |