Welcome to
Pilgrims Way Surgery
in Dartford East Health Centre
Tell us about your experience of care
CQC is assessing Pilgrims Way Surgery services.
Please use the QR code on the link below or you can use the contact details on link below to give your feedback.
CQC Patient Feedback
Our eConsult service is available Monday to Friday 7am - 10am
• Face-to-face appointments are available to all patients, but you may be asked to discuss your conditions over the phone or online first to assess what would be most appropriate for you.
• In addition to face-to-face consultations, we do offer consultations online or over the phone. This can be a convenient and flexible way to receive healthcare but if you would prefer to see a GP or healthcare professional in person then this will be arranged for you.
https://www.kentandmedwayccg.nhs.uk/your-health/local-services
Did you know…?
We are participating in a new approach to improve access for patients to GP appointments. The aim is to direct patients to the most appropriate healthcare professional, which may be a GP or a pharmacist.
If your symptoms could be resolved by a booked consultation with the pharmacist instead of the GP, you will be given a same-day referral to a pharmacy of your choice.
We think this is a good thing. Once you see how great your local pharmacist is – they are highly trained and skilled clinicians experienced in treating minor illnesses – we don’t think you’ll look back.
This will also help us to free up GP appointments for people with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.
We are keen to hear what you think and will be listening to your comments and feedback about your experience of using this service.
Four ways to seek healthcare advice from a GP
• Call the surgery to discuss a face-to-face or virtual (telephone or video) appointment.
• Visit our website and access eConsult to complete a confidential triage online form.
• Call NHS 111 or go online to seek advice https://111.nhs.uk/
• Download the NHS App to order repeat prescriptions, book appointments and check your symptoms.
Find Out whats happening at our surgery on Facebook:
https://www.facebook.com/groups/PilgrimsWaySurgeryPPG/
EVENING AND WEEKEND APPOINTMENTS
You can now see a healthcare professional on:
Call reception to book a evening and weekend telephone or face to face appointment. You may also be able to get an appointment on the same day.
You will be offered an appointment with:
At the Pilgrims Way Surgery in Dartford the doctors, paramedics, nurses, health care assistants and other staff take pride in offering the highest standard of patient-centred healthcare.
We are a three doctor training practice (with GP trainees and medical students) based in Dartford East Health Centre, which is also shared with another practice. The centre has good access for wheelchairs and facilities for our disabled patients. There is also a car park for our patients
We are a friendly and welcoming practice with a mixture of youth and experience which makes us progressive, innovative and energetic.
We work closely with Paramedic Health Practitioners, District Nurses, Midwives, Health Visitors, Community Psychiatric Nurses and Counsellors to provide care in the community for our patients.
We hope you find us welcoming and helpful. If you have any comments or suggestions please feel free to write to our Practice Manager or your Doctor and these will be duly noted and acted upon.
(Site updated 14/08/2024)