28/4/25  Due to being short staffed  and a huge number of calls we have been informed that patients are struggling to get through to the surgery .We are sorry for any inconvenience caused.

There have been 1400+ telephone calls to reception this morning. If the telephones reach capacity then they will cut off. We apologise if this has happened but unfortunately the telephone capacity is out of our control . If patients then continue to call at busy periods the same will keep happening. 

It takes 36 seconds for the call message to then put patients through , if a patient does not wait for the full message and hangs up then they will never join the queuing system . 

We will aim to call patients back that have tried ringing multiple times without being able to get through .Please note that if you have a with held number OR your telephone number is not up to date on your medical record then we will not be able to call you back.

Please note we also have PATCHS where you can submit an online consultation.

Thankyou 

Our website is under maintenance .We are working to make improvements to access online .

Please use the below link to sign up to PATCHS 

https://patchs.ai/practice/gildersomehealthcentre

Please use the NHS app by following the link in ‘online services’