Welcome to Credas Medical
Credas Medical, incorporating our surgeries at Darley Dale, Winster and Youlgreave, are pleased to welcome you to our website. We are confident that it will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Our new name Credas (trust in latin) and logo is a brand developed by our current GP Partners to incorporate our three GP Surgeries at Darley Dale, Winster & Youlgreave under the same brand. You will see that our communications such as reception displays, letter heads, SMS messages & email templates use our new brand name, however, no structure or services
changes have been made to the Practice alongside our new brand name.
Credas Medical Cares about Transgender Health
If you are transgender, we want to ensure we are caring for you properly.
Don’t miss out on the NHS screening & Health Checks available to you.
Please arrange an appointment with one of our wonderful GPs who will help you navigate your health care in the best way.
Please visit the link below for more information on how the NHS cares for the trans community.
We are now pleased to announce that we are rolling out the online ordering form to all practices on board with the MOL.
Patients can use the online ordering form to order their prescriptions in the same way as phoning or emailing us. The benefits of the online form include:
- No need for the MOL to call the patient back. Prescription requests can be processed directly from the online form (unless any discrepancies)
- No requirement for the patient to create an account
- No requirement for the patient to have a log in
- Not limited to a timeframe. Ability to use 24/7
- Patients can order on behalf of family/friends
- Online ordering form requests will be processed within 48hours (as per same process as the call back emails)
The online ordering form is available via www.derbyshiremol.nhs.uk
Medicine Order Line
Bank Holiday ordering
As multiple bank holidays are approaching, we expect the Medicine Order Line (MOL) to experience high demand and higher than usual call volume in the coming weeks.
To help with the increased pressure on both the MOL service and GP practices, if your medication is due near to the upcoming bank holidays, the MOL will accept your medication request 14 days prior to the due date, as opposed to the usual 7 days.
Controlled Drugs will be dealt with in the normal way, whereby future dating them to the date due on the clinical system. These will not be issued any earlier. If the date due falls on a weekend or bank holiday, then they will be future dated to 2 working days prior to this (allowing for pharmacies to order in any stock needed).
All patients are encouraged to order your prescriptions in advance ensuring enough time for the prescriptions to be signed by a GP and processed by the pharmacy.
Did you know you can also use the Medicine Order Line call back service – please email:
oddicb.northmolonlinerequests@nhs.net (for patients who would telephone the 01246 number)
oddicb.southmolonlinerequests@nhs.net (for patients who would telephone the 0115 number)
To confirm, the MOL will be closed on the following bank holidays – 7th April, 10th April, 1st May, 8th May & 29th May.
Patient online access to medical records
The NHS is working towards making it easier for patients to digitally access their own health information.
NHS England proposed that from 1st November 2022 patients, aged 16 and over, will automatically be given access to their full medical records prospectively. This will include access to all consultations, documents and results held in their record.
To ensure our Patients have the best experience from this service, the Practice made the decision to delay this service briefly to review the guidance.
We are pleased to say that we are now in a position to go live with this service. From 31.3.23 all patients with access to the NHS app will be able to review their own health information prospectively.
Any patient's who do not currently have access to the NHS app can do so by popping into the surgery to sign up for online services. You will need to remember to take ID in to do this.
Credas Medical 2022 Patient Survey Results
We are extremely proud at the Practice to have received excellent patient survey results for 2022.
It is important that we celebrate and share with our patient population the excellent & positive results we have received - please view by clicking on the link below.
We are aware that there are some areas that still require some improvement and we will continue to work hard on these areas over the next 12 months.
Credas Medical 2022 Patient Survey Results
COVID/Flu Vaccinations: Go to services, COVID/Flu Vaccination Plan for details
Telephone Services & Appointment Booking Update:
- The Practice has recently invested in a new & improved telephone system across all of our three GP Surgeries at Darley Dale, Winster and Youlgreave
- We took the opportunity to review our telephone messages at the same time to reduce the amount of time it takes to get through to a member of our team
- The new telephone system allows patients to continue to contact their direct surgery telephone number and access our central appointment booking telephony team
- Patients at Winster & Youlgreave are now able to contact the surgery at 08:00am, Monday to Friday to book an appointment with us, in advance of their surgery opening times and will be offered an appointment at their preferred surgery
- Our dedicated team are here to help with appointment booking or any queries you may need to discuss with us
- We hope that patients find that their experience is improved with our new & improved system with reduced listening time, reduced call waiting times and services available
Engage Consult - Online & Telephone Triage Service
To Access Engage Consult:
- Please click on the image below
- Please provide as much detail and answer all of the prompted questions as this will support a fully assessed GP consultation
- Where insufficient information is provided to allow the GP to fully consult your needs, you will be offered a routine telephone appointment
What is Engage Consult:
- In response to the COVID-19 pandemic, all GP Practices have been directed by NHS England & Improvement and The Clinical Commissioning Group to implement an online service
- Engage Consult provides patients with another point of contact with the Practice - online via any Smart phone, tablet or computer
- This new online service allows patients to submit requests online to the Practice between the hours of 08:00am & 12:00pm, Monday to Friday
- Online triages take approximately 5-10 minutes to complete
- This service removes the need to wait in a queue on the phone lines, during our most busy times when the Practice opens
- The online triage provides the GP with the information they need to signpost you to the most appropriate service
Engage Consult Available Services:
- To reduce the number of ways patients need to access online services, Credas Medical have linked our online services to Engage Consult
- This means that once you have registered for Engage Consult you can access the following services all in one place:
- Complete an online request to a GP online
- Obtain self-help advise
- Obtain up to date COVID-19 information
- Request access for online services
- Request a repeat prescription
- Request access to your medical records
- All of these services are available to you through Engage Consult, without the need to visit or telephone the Practice or visit the website separately
Example of Online Service:
- You feel unwell at 22:00pm on Sunday evening
- You complete your online request at 08:00am on Monday morning
- Between 08:00am & 12:00pm on Monday morning a Receptionist allocates your online request to an appropriate GP
- A GP completes a clinical triage of your online request during Monday (in order of clinical urgency)
- You receive contact from the Practice on Monday by 18:00pm
- The contact you receive from the Practice can vary and will depend on the GP clinical triage assessment, these can range from:
- GP online message of advise &/or action taken
- GP video consultation
- GP telephone consultation
- GP face to face consultation
- Receptionist telephone call to advise of GP clinical triage outcome and routine requirements
Telephone Triage Service:
- From 18th August if you need a GP appointment you should access our online triage service
- If you are unable to access our online triage service, you can telephone the Practice on 01629 733205 and speak to a Receptionist
- Our Reception Team have been trained to complete the online triage service with you over the telephone but you can request a pre-bookable telephone or face to face consultation without an online triage with a Receptionist
Out of Hours Services:
- In an emergency, please contact 999
- If you need urgent medical advise or consultation after 18:00pm, Monday to Friday
- Or all day on a Saturday or Sunday
- You should contact the out of hours service on 111
Register for Engage Consult Guide
Patient Complete Online Triage Guide:
Complete Online Triage Guide
Carer Support Guide:
Carers Guidance
Care Home Instruction Guide:
Care Home Instruction Guidance
Prescription Telephone Line Availability:
Christmas ordering - Medicines Order Line
As Christmas, New Year and multiple bank holidays are approaching, we expect the Medicine Order Line (MOL) to experience high demand and higher than usual call volume.
To help with the increased pressure on both the MOL service and GP practices, if your medication is due during the Christmas period (between 19th December and 3rd January), the MOL will accept your medication request 14 days prior to the due date, as opposed to the usual 7 days (For example, if medication is due on 26th December, the MOL will accept the request on the 12th December).
Controlled Drugs will be dealt with in the normal way, whereby future dating them to the date due on the clinical system. These will not be issued any earlier. If the date due falls on a weekend or bank holiday, then they will be future dated to 2 working days prior to this (allowing for pharmacies to order in any stock needed).
All patients are encouraged to order your prescriptions in advance ensuring enough time for the prescriptions to be signed by a GP and processed by the pharmacy.
The MOL is one of many ways to order prescriptions. If you have access to the internet or email, you can use the following alternative ordering methods:
- NHS app
- Online ordering via the GP clinical system
- Medicine Order Line call back service – please email:
oddicb.northmolonlinerequests@nhs.net (for patients who would telephone the 01246 number)
oddicb.southmolonlinerequests@nhs.net (for patients who would telephone the 0115 number)
- Electronic Repeat Dispensing (eRD)
To confirm, the MOL will be closed on the following bank holidays - 26th December, 27th December, 2nd January.
Prescription Medicines Order Line
- From Monday 21st October 2019 we will no longer be able to accept prescription requests over the telephone at Darley Dale Medical Centre.
- We ask our patients from this date to utilise the Prescription Medicines Order Line, a new, easy and convenient way to order your repeat prescription.
- The telephone number is: 01246 588 860, and opening hours are 09:00am until 16:00pm, Monday to Friday.
- For more information, you can collect a leaflet from reception at Darley Dale Medical Centre.
Darley Dale - The prescription telephone line is open from 2pm until 4pm, Monday to Friday (to support the management of workloads).
Winster - The prescription telephone line is open during surgery opening times.
Youlgrave - The prescription telephone line is open during surgery opening times.
Other Available Options -
- You can request your repeat prescriptions on-line, please see link below.
- You can request your repeat prescriptions by completing your latest prescription form and either handing it in or posting it to the appropriate surgery.
Medicines Order Line Telephone Challenges:
If patients are struggling to get through to the MOL on the phone and have access to email, they can send a request for a call back to: ddccg.northMOLonlinerequests@nhs.net or ddccg.southmolonlinerequests@nhs.net
Patients are to include their full name, date of birth, contact telephone number and the name of their GP practice. A call advisor will aim to make contact with the patient within 48 hours (excluding weekends and Bank Holidays) and make three attempts to contact them. Further information about the call-back service can be found at: www.derbyandderbyshireccg.nhs.uk/your-health-services/information-for-patients/prescription-medicines-order-line-mol/
Online repeat prescriptions
*** When requesting your repeat prescription online, if you receive a message asking you to schedule a medication review, please phone the surgery to request your repeat prescription. The Reception Team will process your prescription request and if appropriate arrange for a GP to complete an non-appointment based medication review ***
Patients registered with SystmOne please click image below:
Patients NOTregistered with SystmOne please click link below:
Extended Access for Patients:
We are pleased to inform our patients that we are now offering pre-bookable evening and weekend appointments:
Every Wednesday evening from 6.30pm until 8pm.
Every 3rd Friday of the month from 6.30pm until 8pm.
Every 3rd Saturday of the month from 8am until 11am or 9am until 12pm.
Every 3rd Sunday of the month from 8am until 11am or 9am until 12pm.
- We offer early morning appointments (7:30am) with a doctor on a Tuesday morning and late night appointments (6:30pm - 7:20pm) with a doctor and a nurse on a Wednesday evening - please ask reception if you wish to book one of these appointments.
We are conscious that some patients registered at Credas Medical (Darley, Winster & Youlgreave Surgeries) may be affected by recent events in Afghanistan.
Credas Medical is accredited by the Royal College of General Practitioners as one which specialises in the care of military veterans and their families.
All the team have been trained in the care of military veterans and their families.
If recent events have affected you and you wish to seek help, please come forward.
War Pension Scheme and Armed Forces Compensation Scheme |
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If a patient receives War Pension Scheme or Armed Forces Compensation Scheme payments and are under the age of 60, they can request a war pension exemption certificate from Veterans UK. A valid war pension exemption certificate entitles you to: - Free NHS prescriptions for your accepted disability
- Free NHS wigs and fabric supports if they relate to your accepted disability
- Help with dental treatment, NHS travel costs, sight test, glasses or contact lenses if the treatment is for your accepted disability
Practices may wish to highlight in the patient's electronic clinical record and repeat medication prescriptions any accepted disability and therefore entitlement to free NHS treatment. |
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District Nurse and Therapist New Telephone Number
From Tuesday 1st May 2018 – To contact a District Nurse, Occupational Therapist or Physiotherapist there will be one new number to contact. 01629 593050.
School age childhood immunisations
NHS England has decided that it is now more effective and efficient for school age children to receive all their immunisations at school. If you have any further queries please contact the School Age Immunisation team at DCHS on 01283 707170.
Baby Immunisations
Partners in care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
CQC Inspection Report
Please click on the link below to view our most recent CQC inspection report
Rating: Good
Inspection date: 19 & 24 May 2022
Publication of report date: 14 June 2022
Overview and CQC Inspections
Overall Good
Read overall summary
https://www.cqc.org.uk/location/1-6722933079
GP Fair Processing Notice
How we use your information? Please click on the link below for more information
Privacy Notice
Medical Interoperability Gateway (MIG)
Medical Interoperability Gateway (MIG) project is now live and can be accessed here: https://derbyshirehealthcarerecords.org.uk/
(Site updated 27/12/2023)