Welcome to Ball Tree Surgery

We have a new website which can be found at

www.balltreesurgery.nhs.uk 

Please note we have two locations

Main site - Western Road North, Sompting Lancing, BN15 9UX 

Kingfisher Branch - 19 to 21 Culver Road, Lancing, BN15 9AX

Please check where your appointment is located if you are coming in to see us.

If you need support when we are closed please use 111 on the phone or online

If you have a medical emergency please use 999

We have a new website which can be found at www.balltreesurgery.nhs.uk 

This website will soon be retired and will redirect to the new website address.

Click the image to access online GP Services

We have now opened our electronic consultation system - Engage Consult

This is a new alternative route to the surgery instead of using the telephones.

We strongly recommend using NHS Login or creating an account with this service as this enables two-way messaging.

• This can be used for non-urgent medical enquiries and administration queries.
• This is not for prescription requests or urgent medical problems.
• The busiest time for phone calls is 8-12am. The electronic consultation service is available during these times and may be a quicker way to access care and support

Please note the service may close earlier in the morning at busier times.

Please use this link or sign up for the NHS app to access this service.

If successful, we will aim increase the capacity of Engage Consult, so please be patient as we build on the service available.

What happens to my query?

The care navigators will initially review the query as they would have done with when answering the phone.
They will direct your query to the most appropriate person.
If you have been dealing with a particular clinician for your problem already, please let us know as we will aim to direct your query to them.
While many queries can be dealt with within 72 hours, some may be booked for a future routine appointment with the most appropriate clinician.

Why can’t I request my prescription through this system?

We already receive prescription requests through a variety of channels.
Engage Consult has limited capacity so we need to ensure it is used safely and efficiently.
To request a prescription electronically you can sign up to the NHS app or for online access via our reception team.
Otherwise you can request with the traditional paper slip.

We do not take prescription requests over the phone unless there are special circumstances as we have limited phone capacity and also there is more risk of errors.