Dealing with Unacceptable Behaviour
We recognise that the vast majority of interactions we have with people are positive and productive for all parties.
We aim to treat everyone in a courteous manner at all times and expect anyone visiting the practice to treat our staff in a similarly respectful way.
However, occasionally the behaviour of individuals we have dealings with make it impossible to continue any constructive engagement. In this small number of cases we have to consider taking steps to protect our staff or to ensure that our ability to work effectively is not undermined and anyone demonstrating unacceptable behaviour may be removed from our practice list and in extreme cases we may contact the police.
We categorise unacceptable behaviours as -
- Aggressive or abusive behaviour - for example swearing, threats or derogatory remarks.
- Unreasonable demands - where requests place unreasonable conditions on practice staff which dilutes our ability to provide a service for others.
- Unreasonable persistence - repeated requests on the same or similar issue which disrupts our ability to fulfil our functions as a general medical practice.
We aim to treat our patients in a courteous manner at all times and expect anyone visiting the practice to treat our staff in a similarly respectful way.