Mental health services
Services are available that provide free and confidential emotional support. This can assist with stress, anxiety, depression and a wide range of other mental health matters too. This includes issues resulting from the pandemic. These leaflets can be accessed via the nhs inform website.
Telephone support
If you're feeling overwhelmed or need support you can call NHS 24 on 111, 24 hours a day and select the mental health option from the telephone prompts.
You can also contact Breathing Space on 0800 83 85 87. They are open weekdays Monday to Thursday, 6.00pm to 2,00am and weekends, Friday from 6.00pm to Monday until 6.00am.
PHARMACY FIRST SCOTLAND
NHS Pharmacy First Scotland (NHS PFS) is a consultation service designed to encourage the public to visit their community pharmacy as the first port of call for all minor illnesses and common clinical conditions. This service will be delivered by every pharmacy in Scotland from Wednesday 29th July 2020.
This is a broad overview of how the service will operate:
A person will consult with a member of the pharmacy team, they will assess their symptoms which will result in one or more of the following outcomes:
- Help the person manage the condition by themselves by discussing appropriate self-care advice.
- Supply an appropriate treatment for the symptoms (either on NHS or over the counter sale (OTC) within over the OTC product licensing; and discuss relevant self-care advice including what to do if symptoms do not improve.
- Refer to another healthcare professional, if appropriate.
Who is eligible?
- Everyone registered with a GP practice in Scotland or the Defence Medical Services on a permanent or temporary basis (including care home residents)
- People who live in Scotland (including gypsy or travellers/asylum seeker or dependant of an asylum seeker)
Visitors to Scotland are excluded.
How do you access NHS Pharmacy First Scotland
People can access this service by attending at a community pharmacy of their choice, usually without an appointment. There is no registration required.
During the current pandemic, physical distancing restrictions will be in place. It may be more appropriate for people to telephone the pharmacy before attending.
Request from the Partners of Springfield
The GP Partners of Springfield Medical Practice are encouraging all patients to use this service and to assist staff signpost patients to the most approrpate service reception staff will now ask patients when they contact the practice to give a short reason as to why they need to speak to a clinician. We have also put this message on our telephone system and patients will hear this as part of the message they hear prior to speaking to a receptionist. All information given to a member of the team is highly confidential and will not be shared with anyone outwith the team, it is requested solely to allow the receptionist to carry out their role and allow her/him to signpost you to the most appropriate healthcare professional.
Messaging Service
We have now introduced text reminders for appointments. We will also be contacting patients who qualify for annual review appointments etc by text. We would be very grateful if you would ensure that we have your correct mobile phone number. If you do not wish to receive text reminders, please ensure you inform a member of reception and we will mark your records accordingly.
SPIRE - Scottish Primary Care Information
NHS Scotland is improving the way it uses information from GP patient records. SPIRE is a service that will allow small amounts of information from GP practice records to be used to help doctors’ surgeries, NHS Scotland and the Scottish Government to improve care and plan services, and to help researchers to learn more from patient information held at GP practices.
A new campaign is underway to inform patients across Scotland of the benefits of the service, and the confidential and secure way in which GP patient records will be used to help plan and improve health care services.
You have a choice about your patient record being used in this way. To find out more go to spire.scot or call NHS Inform on 0800 22 44 88
Hepatitis B Vaccination
Hepatitis Vaccination
Ambulance Transport
Eligibility for Ambulance Transport
Rashes
If you or your child/dependent have symptoms which include a rash which could indicate an infectious disease, please inform reception staff when phoning to make an appointment. We will ask you to sit in reception rather than the waiting room to avoid possibly infecting either pregnant women, or a patient who is receiving chemotherapy and whose immune system is affected by their treatment. We thank you for your co-operation.