Zero Tolerance

Zero Tolerance Policy

This Practice has a zero tolerance policy, which means we will not tolerate aggressive and unacceptable behaviour directed towards the surgery staff and our patients.

The NHS, including GP Surgeries is working under unprecedented levels of patient demand and expectation, and we appreciate that this can lead to increased levels of patient distress.  However, we hope that patients will agree that our staff are our most valuable asset, and that verbal abuse or aggression is unacceptable.

As an employer, the practice has a duty to care for the health and safety of its staff by providing a safe and secure working environment and we are committed to do everything possible to protect staff, patients and visitors from aggressive and unacceptable behaviour. 

Our practice staff are here to help you and our aim is to be as polite and helpful as possible to all of our patients, however if you consider that you have been treated unfairly or inappropriately, please ask the reception staff to contact our Practice Manager who will be happy to address your concerns. 

Shouting or swearing at practice staff will not be tolerated under any circumstances, and patients who are abusive may be removed from the practice list.

Examples of unacceptable standards of behaviour:

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  Physical violence or aggression

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  Verbal abuse or aggression

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  Racial abuse or sexual harassment

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  Offensive or threatening behaviour

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  Causing damage to or stealing from the practice premises

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  Abusing alcohol or drugs on the practice premises

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  Obtaining drugs or medical services fraudulently