Noticeboard

PATIENT NOTICE

THE PRACTICE HAS HAD A NEW CLINICAL COMPUTER SYSTEM INSTALLED.  WE ARE STILL IN THE VERY EARLY STAGES OF SET UP AND STAFF TRAINING.  RECEPTION AND TELEPHONE WAITING TIMES WILL BE INCREASED. 

PRESCRIPTIONS 

DUE TO THE COMPUTER CHANGEOVER ANY PATIENTS WHO WERE REGISTERED FOR ONLINE REPEAT PRESCRIBING WILL NEED TO RE-REGISTER FOR THE NEW SYSTEM.  PLEASE SPEAK TO A MEMBER OF OUR ADMIN TEAM TO GENERATE YOUR UNIQUE USER DETAILS. 

PLEASE DO NOT RING THE PRACTICE TO CHECK IF YOUR PRESCRIPTION IS READY.  REPEAT PRESCRIPTIONS WILL BE AVAILABLE AT YOUR NOMINATED PHARMACY 3 WORKING DAYS AFTER RECEIPT. 

WE APPRECIATE YOUR

PATIENCE AND CO-OPERATION

DURING THIS TIME.

CHANGES TO RECEPTION DESK OPENING HOURS

 FROM THE 1ST NOVEMBER 2024

 RECEPTION OPENING HOURS WILL BE

MONDAY - FRIDAY

8.30AM-12.30PM

1.30PM-5PM

****PATIENT NOTICE***

PLEASE REQUEST HOMEVISITS BEFORE 10.30AM.  TO REQUEST A HOMEVISIT PLEASE CALL 07821640921

 CHANGES TO PRESCRIPTION ORDERING

FROM MONDAY 5TH AUGUST 2024 THE PRACTICE CAN NO LONGER ACCEPT REPEAT PRESCRIPTION ORDERS FROM YOUR NOMINATED PHARMACY. 

PATIENTS CAN ORDER REPEAT PRESCRIPTIONS:

  • By submitting their order in writing at reception or by posting their order into the practice.
  • Online via patient access. Patients must receive a letter from the practice to register for online patient access.
  • Via our telephone messaging service on 02871253223 (from 5th August 2024)

WE UNDERSTAND THIS CHANGE WILL REQUIRE A PERIOD OF ADJUSTMENT FOR PATIENTS AND THE PRACTICE.  WE WILL PROVIDE ADMINISTRATION SUPPORT FOR PATIENTS TO SET UP ONLINE PATIENT ACCESS.  

REPEAT PRESCRIPTIONS WILL BE READY AT THE PRACTICE 48 HRS AFTER RECEIVING YOUR ORDER AND AFTER 72HRS AT YOUR NOMINATED PHARMACY. 

THERE WILL BE NO CHANGE TO PHARMACY COLLECTION FROM THE PRACTICE. 

OVER THE COUNTER MEDICINE

Processing these prescriptions can cost 20 times the price of buying identical medication at your local pharmacy or supermarket

THE PRACTICE WOULD LIKE TO ASK  PATIENT'S WHO REQUIRE MEDICATION FOR HAYFEVER AND ALLERGIES TO PURCHASE THESE AT YOUR LOCAL PHARMACY OR SUPERMARKET. THANK YOU FOR YOUR CO-OPERATION.

 

**ZERO TOLERANCE POLICY**

Please note the practice operates a zero tolerance policy. In recent months we have noticed a significant increase in abuse towards our staff. At Cityview Medical we treat all our patients with dignity and respect and we expect all our staff to be treated with respect. We will not tolerate any abusive language, threatening behaviour or aggression towards any member of staff. Any violation of this policy will result in removal from the practice list.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Practice Policies

Confidentiality & Medical Records

Cityview Medical Practice Privacy Notice

 How we use your medical records:

 

The use and sharing of personal information forms an essential part of the provision of health and care, benefiting individual patients, often necessary for the effective functioning of health and social services and sometimes necessary in the public interest. Nevertheless your doctor has a strong legal and ethical duty to protect patient information and all information you share with your doctor is kept confidential.

 

  • This practice is committed to observing the laws on data protection and confidentiality concerning your medical record and all uses and sharing of your information.
  • We share information about you with health professionals who are involved in providing you with care and treatment. This is on a need to know basis and, normally, event by event.
  • Some of your health information (including your name, address, allergies and medications) is automatically copied to the Northern Ireland Electronic Care Record. 
  • Some information about you is shared with national screening campaigns such as Flu and Diabetes eye screening.
  • Information about you in non-identifiable form is used to manage the NHS and make payments.
  • Information about you in non-identifiable form is used to check the quality of care provided by the NHS.
  • Information about you in non-identifiable form may be used for medical research. Where identifiable information may be required we will first seek you consent.
  • We will share information when the law requires us to do, for instance when we are inspected or reporting certain illnesses or safeguarding vulnerable people.

For more information please access our website on cityviewmedical.co.uk. Alternatively please ask at reception.

  

* “Common Law Duty of Confidentiality”, common law is not written out in one document like an Act of Parliament. It is a form of law based on previous court cases decided by judges; hence, it is also referred to as 'judge-made' or case law. The law is applied by reference to those previous cases, so common law is also said to be based on precedent.

The general position is that if information is given in circumstances where it is expected that a duty of confidence applies, that information cannot normally be disclosed without the information provider's consent.

In practice, this means that all patient information, whether held on paper, computer, visually or audio recorded, or held in the memory of the professional, must not normally be disclosed without the consent of the patient. It is irrelevant how old the patient is or what the state of their mental health is; the duty still applies.

Three circumstances making disclosure of confidential information lawful are:

  • where the individual to whom the information relates has consented;
  • where disclosure is in the public interest; and
  • where there is a legal duty to do so, for example a court order.

  

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records 

 

 

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. 

Click here to view full details of our complaints procedure

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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