New Patient Registration

New patients wishing to register with the practice must fulfil the following criteria: 

• Permanent address 8 miles east of the Health Centre on the East Bank of the River Foyle.
• Have entitlement to NHS Care. 
• All new registrations must fall within this criteria to be able to register.  This will include newborn babies and returning students.

New patients MUST be able to provide the following information and complete the following forms:

• Photographic ID - i.e. passport, visa, driving license, other photographic ID
• A current utility bill (gas, electricity. phone - not a mobile phone) for the property of residency, a rates bill NI,  a home insurance policy valid for NI, a signed tenancy agreement or mortgage statement,  a current bank statement for an active account which shows NI address or proof of address in order to register with the practice.
• Registration forms HS200 or HSCR1

You will be expected to attend a registration appointment with the practice nurse in order to register. The receptionist will answer any questions you may have and if English is not your first language arrange for an interpreter.

If you fail to attend this appointment without cancelling you will NOT be offered an appointment in the future. 

Cross Border Workers

If you are a cross border worker and wish to register with the practice you must provide evidence of your employment in our catchment area.  Please note that if you are a cross border worker, your family / dependents who live with you are not entitled to NHS Care

The practice reserves the right to refuse an application to join our practice list.

 New and Temporary Patients – Addictive Medications

The practice policy is NOT to prescribe certain drugs unless you provide evidence from your previous GP. This is in the interest of prescribing safely.

Under no circumstances will the practice replace lost or stolen scripts for medication.

Change of Address / Telephone Number

Please notify the surgery if you change your address or telephone number, this allows us to contact you,

Change of circumstances for currently registered patients

As from 8th October 2012, if a patient moves to an address outside of our catchment area, they MUST register with a new practice closer to their address.  Please note this will include patients that move address within the Cityside area. 

Cityview Medical do not discriminate in any form in services provided to prospective or existing patients on the grounds of, Race, Gender, Social Class, Age, Religion, Sexual Orientation, Appearance, Disability or Medical Condition.

Guide to GP Services

The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them.  You can download the guide below.

A Patient Guide to GP Services

Non-English Speakers

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups. Open the leaflets in one of the following languages:

English	Urdu
Albanian	Hindi
Arabic	Lithuanian
Bulgarian	Polish
Chinese (Cantonese)	Portuguese
Chinese (Mandarin)	Spanish
Russian	French
Turkish	Punjabi
Gujerati	Somali
Croatian	Bengali
Farsi

Temporary Registration

If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.