Complaints

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know.  We can only put things right if you let us know what is wrong.

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.  If your problem cannot be sorted out in this way and you wish to make a formal complaint, we would like you to let us know as soon as possible, ideally within a matter of days or at most a few weeks.  This will enable us to establish what happened more easily but if it is not possible to do that, please let us have details of your complaint within 12 months from the date on which a matter occurred or the matter came to your notice.

Further details are included in our Practice Complaints Leaflet.  Practice Complaints Leaflet



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