Most problems can be sorted out quickly and easily with the person concerned, often at the time they arise, and this may be the approach you try first.
Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, giving as much detail as you can, as this helps us to establish what happened more easily. In any event, this should be:
Within 12 months of the incident,
or within 12 months of you becoming aware of the matter
If you are a registered patient you can complain about your own care.
More information can be found in our leaflet here
You can collect a complaints form from reception or download here
You are not normally able to complain about someone else’s treatment without their written authority, you can collect a third party consent form from our reception or download a copy here
If you require any further information about complaining to the NHS you can find it using this link How to Complain to the NHS