Patients can request full access to their medical record by contacting reception either in person or by telephone at 01642 553738.
All patients will have access to their medical record from the 1st of Feb 2023 on the NHS App or www.nhsapp.service.nhs.uk
This practice will consider applications from patients aged 16 and over for access to their own on-line record.
This practice handles medical records in line with laws on data protection and confidentiality.
- We share medical records with those who are involved in providing you with care and treatment.
- In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.
- We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.
- You have the right to be given a copy of your medical record.
- You have the right to object to your medical records being shared with those who provide you with care.
- You have the right to object to your information being used for medical research and to plan health services.
- You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office.
For more information please read the Fair Processing Notice document below.
1) Data Controller contact details | Dr. Sinha, Senior Partner/Practice Manager, Kingsway Medical Centre, Kingsway, Billingham, TS23 2LS |
2) Data Protection Officer contact details | Liane Cotterill Senior Governance Manager & Data Protection Officer North of England Commissioning Support Teesdale House Westpoint Road Thornaby Stockton-on-Tees TS17 6BL Tel: 01642 745042 Mob: 07796278381 Email: liane.cotterill@nhs.net |
Heidi Health (AI software) Privacy Notice
Our commitment to continual improvement of patient care is to enhance patient experience and quality of care we have implemented Heidi Health, an AI transcriber, to aid documentation during consultations.
How does it work?
It transcribes patient encounters such as telephone consultations and face-to-face consultations via a microphone.
What are the benefits of Heidi Health to me, a patient?
It allows the clinician to focus entirely on you during your appointment whilst still allowing them to accurately capture medical information, ensuring a comprehensive and precise record of your care.
How is my data managed?
Security and privacy of your data is of upmost importance. Stringent UK compliance frameworks are adhered to by Heidi Health, ensuring secure and confidential handling of your personal information. Heidi Health complies with NHS standards (DTAC, DSPT, DCB0129), the Data Protection Act, and GDPR.
Hosting of your data within the UK is in compliance with local protection regulations, thereby enhancing security.
Audio recordings are generated simultaneously at the time of the appointment, meaning no recordings are ever stored. The generated notes are then deleted, ensuring privacy and security.