PATIENT NOTICE

THE PRACTICE HAS HAD A NEW CLINICAL COMPUTER SYSTEM INSTALLED.  WE ARE STILL IN THE VERY EARLY STAGES OF SET UP AND STAFF TRAINING.  RECEPTION AND TELEPHONE WAITING TIMES WILL BE INCREASED. 

PRESCRIPTIONS 

DUE TO THE COMPUTER CHANGEOVER ANY PATIENTS WHO WERE REGISTERED FOR ONLINE REPEAT PRESCRIBING WILL NEED TO RE-REGISTER FOR THE NEW SYSTEM.  PLEASE SPEAK TO A MEMBER OF OUR ADMIN TEAM TO GENERATE YOUR UNIQUE USER DETAILS. 

PLEASE DO NOT RING THE PRACTICE TO CHECK IF YOUR PRESCRIPTION IS READY.  REPEAT PRESCRIPTIONS WILL BE AVAILABLE AT YOUR NOMINATED PHARMACY 3 WORKING DAYS AFTER RECEIPT. 

WE APPRECIATE YOUR

PATIENCE AND CO-OPERATION

DURING THIS TIME.

CHANGES TO RECEPTION DESK OPENING HOURS

 FROM THE 1^ST NOVEMBER 2024

 RECEPTION OPENING HOURS WILL BE

MONDAY - FRIDAY

8.30AM-12.30PM

1.30PM-5PM

****PATIENT NOTICE***

PLEASE REQUEST HOMEVISITS BEFORE 10.30AM.  TO REQUEST A HOMEVISIT PLEASE CALL 07821640921

 CHANGES TO PRESCRIPTION ORDERING

FROM MONDAY 5TH AUGUST 2024 THE PRACTICE CAN NO LONGER ACCEPT REPEAT PRESCRIPTION ORDERS FROM YOUR NOMINATED PHARMACY. 

PATIENTS CAN ORDER REPEAT PRESCRIPTIONS:

• By submitting their order in writing at reception or by posting their order into the practice.
• Online via patient access. Patients must receive a letter from the practice to register for online patient access.
• Via our telephone messaging service on 02871253223 (from 5^th August 2024)

WE UNDERSTAND THIS CHANGE WILL REQUIRE A PERIOD OF ADJUSTMENT FOR PATIENTS AND THE PRACTICE.  WE WILL PROVIDE ADMINISTRATION SUPPORT FOR PATIENTS TO SET UP ONLINE PATIENT ACCESS.  

REPEAT PRESCRIPTIONS WILL BE READY AT THE PRACTICE 48 HRS AFTER RECEIVING YOUR ORDER AND AFTER 72HRS AT YOUR NOMINATED PHARMACY. 

THERE WILL BE NO CHANGE TO PHARMACY COLLECTION FROM THE PRACTICE. 

OVER THE COUNTER MEDICINE

Processing these prescriptions can cost 20 times the price of buying identical medication at your local pharmacy or supermarket

THE PRACTICE WOULD LIKE TO ASK  PATIENT'S WHO REQUIRE MEDICATION FOR HAYFEVER AND ALLERGIES TO PURCHASE THESE AT YOUR LOCAL PHARMACY OR SUPERMARKET. THANK YOU FOR YOUR CO-OPERATION.

**ZERO TOLERANCE POLICY**

Please note the practice operates a zero tolerance policy. In recent months we have noticed a significant increase in abuse towards our staff. At Cityview Medical we treat all our patients with dignity and respect and we expect all our staff to be treated with respect. We will not tolerate any abusive language, threatening behaviour or aggression towards any member of staff. Any violation of this policy will result in removal from the practice list.