Opening Times

Telephones answered by reception staff between 8.00 am - 6.30 pm on weekdays. The Practice is closed on Bank Holidays.

Surgery Times

Morning Surgery 8am – 12.30pm

Afternoon Surgery 2pm – 5pm

Our doors are now open and we are seeing most patients face-to-face. 

Unless told otherwise, your appointment will be face-to-face. If your appointment is a telephone appointment, we will give you a estimate timeframe of when to expect a call.

Please attend your appointment alone, if possible, and we ask that only one adult attends with a child.

You must wear a mask inside the surgery unless exempt.

Our receptionists will ask you for information to help direct you to the most appropriate healthcare professional. Please help them to help you, by providing information of what you would like to discuss in your appointment. This does not have to be detailed but will allow them to understand which clinician you should see. They will treat this information with upmost confidence.

Booking appointments: 

Pre-bookable, routine appointments can be made the GP of your choice a few weeks ahead of time. 

There are a number of GP appointments each day set aside for urgent, on the day problems. Please remember you may not be able to see your usual doctor. Appointments are limited so please only use this service if your problem is truly urgent. If you feel your problem is medically urgent that day, please call before 10.30am to request an urgent appointment for that morning, the receptionists will ask you information which allows the GPs to prioritise the most unwell people and to ensure you get the most appropriate care. You must be available for the GP to review you face to face at the surgery that morning. 

Out of listed surgery hours, the Emergency Duty Doctor will be advised of medically urgent requests by the reception team. The Duty Doctor is usually extremely busy so please only use this service if your problem is genuinely medically urgent and cannot wait until the next surgery.

Home visits should be requested by 11am. Requests for house calls will be assessed by the clinical team. Home visits are only for house bound patients.

When We Are Closed

During the hours the practice is closed which includes all day Saturday and Sunday, the NHS 111 Wales service is provided.

If you need to see a doctor and cannot wait until the surgery is open, please ring the following number: 111.

If you ring the practice number which is 02920 353020 you should be given the opportunity to be put straight through to the above mentioned number without redialling.

Your call will be answered by a ‘Call Handler’ who will take the details, if it is a life threatening emergency then the call handler will escalate the call to 999.  If it is not an emergency the call handler will log the call in the system so a clinician will call you back.  The clinician will ring the caller back within 20 minutes if its classed as urgent, or within an hour if it’s not. 

In a genuine life threatening emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.