Prescription ordering
The practice has noted a significant increase in last minute prescription requests. Please ensure you order your repeat medications in a timely manner - don't run out! During busy times and when the practice is short staffed we cannot guarantee to fulfil short notice requests despite all best efforts. Further information can be found below.
Repeat Prescriptions
When you need to order a repeat prescription, you can do this by one of the following methods:
- By Patient Access (for more information please see our information page).
- By using the prescription request links on this site.
- Send your request by e-mail to palatineprescriptions@gov.im.
- Send your request by fax to 611712.
- Fill in the tear-off slip issued with your last prescription then drop it in the red box at the practice reception, post it to the practice or give it to your pharmacy. If you don’t have the slip, a written request is fine. If you want us to post it back, please enclose a stamped, self-addressed envelope, however the practice cannot be responsible for any postal delays.
Please note that we do not accept repeat medication requests by telephone.
Collections
You can either collect your prescriptions from the surgery or ask your pharmacist to collect it for you. The following Douglas and Onchan pharmacies pick up from us every day: Kinrades, Hemensleys, Clear, Karsons and Boots. Please note that all prescriptions will be sent to your nominated pharmacy unless you request otherwise.
Please allow at least 2 full working days if collecting your prescription from the surgery, or 3 if collecting from a chemist.
Remember to take weekends and bank holidays into account.
Private Prescriptions
If a medication is not available to you on the NHS, but the doctor is willing to prescribe it based on his/her clinical assessment of you, they will issue you a private prescription. In many cases there will be a charge levied by the surgery for issuing a private prescription, as it is not covered by the NHS contract. Please note that you will also have to pay the full price of the medication at the pharmacy. This is not the same as the NHS prescription charge - it is the full cost of that medication.
Medication Reviews
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Repeat Dispensing Prescriptions
Repeat dispensing allows your GP to send a series of repeat prescriptions to your pharmacy in one batch, so there is no need for you to order them each time. If your medication has been changed to the repeat dispensing system this should make collection more straightforward as you will no longer need to request these items from the surgery. Your doctor will issue prescriptions in advance for an agreed period directly to the pharmacy. The pharmacy will store the prescriptions for you to collect when you need them. You must specify that you have a repeat dispensing prescription when attending your chosen pharmacy; this will aid the staff in locating the prescription.
Over the counter medications
Please see our "Over the counter medications" page here.