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Patient safety guidance recommends that it is safer to order prescriptions in writing in order to avoid mistakes being made by either the patient or the person taking the message.  For this reason, the practice no longer takes prescription requests over the telephone.

Repeat Prescriptions

Patients on long term medication can order repeat prescriptions in a number of ways.

1.  This website has a secure service that allows you to order your medications online.  Follow the link at the top of this page and complete a quick and easy registration process.  You only need to do this the first time you are placing an order. 

Your medication can be delivered from your usual pharmacy if you have correctly selected it from the drop down list in the request form.

2.  You may order by post using the tear off slip from your last prescription or by sending in one of the forms available at reception.  If you send in a stamped addressed envelope with your request, we will post your prescription out to you when it is ready, or we can arrange for it to be sent to your local pharmacy if you prefer.

3.  Most pharmacies will deal with ordering your repeat medication directly from the practice and will even deliver it to you, if that is necessary.  Please contact your preferred pharmacy to discuss and organize this service.

Please order your medication when you have a week supply left as this will allow time for both ourselves and the Pharmacy to process your request.  When ordering your prescription please allow 48 hours or 2 working days before collection.  If you are collecting from a pharmacy please allow extra time for dispensing.

Medication Reviews

Patients on repeat medications will have the practice review these at least once a year.  This may be done at your annual check with nursing staff, by a pharmacist or by a doctor. You may be asked to arrange a time to speak to the doctor about your medication. We need to make sure that you are on the best medication for your particular health needs and so it is important to keep your arranged appointments.

Special Requests

Patients sometimes need medication that is not on their regular repeat medication list.  For example, you may have a minor illness that requires treatment for a short period only.

You can order a special request in the same way as you order repeat prescriptions. 

Please note that we cannot guarantee that the doctor will issue the medication requested.  In such cases, the GP or the Prescriptions Supervisor will contact you to discuss the request further.

Chronic Medication Service

The practice participates in this service which is offered to patients on repeat medications for long term conditions in partnership with the community pharmacies. 

If you sign up to this service, the practice will issue a serial prescription to the pharmacy which will allow them to dispense your repeat medication to you directly for 24 or 48 weeks, depending upon which period the GP considers suitable.  This will mean that you won't have to phone the practice to order your medication during this time.  If any prescribed items are discontinued during the lifetime of the serial prescription, this information will be sent to the pharmacy to prevent further dispensing of the items.

You may register with the community pharmacy of your choice.  You must have a confirmed long term condition (one which has lasted or is expected to last longer than 12 months) and be receiving regular medication to treat this condition, and you must be registered permanently with the practice.  The final decision on whether you are suitable to receive this service rests with your GP, however.

Your GP may suggest to you that you would benefit from registering with the service but you must go to the community pharmacy in order to register.