Friend & Family Test

OUR NEW WEBSITE WILL GO LIVE IN THE NEXT FEW HOURS - DURING THE TRANSITION PERIOD SOME ASPECTS OF OUR WEBSITE MAY BEHAVE ERRATICALLY - WE APOLOGISE FOR ANY TEMPORARY INCONVENIENCE THIS MAY CAUSE

We cannot always guarantee a same day response when contacting us via Engage Consult so please call the Surgery if you require urgent attention.	Please click the links for more information about Engage Consult and for guides on how to sign up for and use Engage Consult. Please note Engage Consult is open Monday to Friday between for medical advice 06:00 - 8:00 and 08:00 - 12:00 for administrative queries.
If you are not registered for Patient Access, please click here for information on how to register

Unless exempt, please continue to wear a face mask when attending the Surgery.  Thank you.

Arlington Road Medical Practice

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or update your contact details.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and what the practice offers are always heading in the same direction.

Right Person First

Did you know there are a range of services and trained health professional working closely with your GP that might be better suited to help you?

The next time you make an appointment at Arlington Road you may be asked some questions about the reason for your appointment.  Please don't be offended - it is simply so that we can make sure you see the person who is most suitable to help you.  This may mean directing you to the right clinician within the Surgery team or another service outside of the Practice.  Of course you do not have to share this information with receptionist but it would help us to help you and ensure you see the right person first.

For more information about Right Person First and the alternative services available to you, please click here.

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Communication Needs

We want to ensure that you can read and understand the information we provide or sent you.

If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

• We want to know if you need information in braille, large print or easy read.
• We want to know if you need a British Sign Language interpreter or advocate.
• We want to know if we can support you to lipread or use a hearing aid or communication tool.
• We want to know if your first language is not English and you need an interpreter.

Please tell the receptionist if you need any help with communicating with the Practice and we will do our best to meet your needs.

Friends & Family Test

From December 2014, it is a contractual requirement that all GP Practices undertake the NHS Friends & Family Test.  For more information about the Friends and Family Test and to view our latest results, please click here.  To go straight to completing the survey, please click here.

Patient Online Services

From the beginning of April 2015 we have been able to offer further Online Services in addition to those currently offered in the panel below. 

• Prescription ordering that is linked directly to your patient record (we still continue to run our own website based repeat prescription ordering service).
• Online Appointment Booking Service.
• Online Summary Record Access (enabling you to view your medication, any known allergies and adverse reactions).

If you have never been registered for Online Services, please click here for more information about how to register for these services, .

If you are already registered for Patient Online Services, please click here to sign into your account.

Please note that the prescription ordering service in the panel below is our original service which we continue to run and is not part of Patient Online Services at https://app.patientaccess.com.

CQC Review carried out on 7 January 2022 - During a monthly review of our data

We carried out a review of the data available to us about Arlington Road Medical Practice on 7 January 2022. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Arlington Road Medical Practice, you can give feedback on this service.